Frequently Asked Questions
Shipping & Delivery
- We ship Fast!
Handling time is usually One Business Day!
Shipping in the United States is Free!
- Beads and small items ship First Class via USPS
- Larger Items & Combined Items weighing over 1 lb. ship Priority Mail
- Extra Heavy packages ship via UPS Ground
- Please contact us if you need special arrangements
- For International shipments:
- We offer exact shipping rates and no handling fees.
- We ship via the U.S. International Postal Service.
- If you experience any error in the checkout process or can't find your country on our list of ship to locations, please contact us and we will remedy the situation as quickly as possible.
We are here for you every step of the way, feel free to contact us anytime!
Privacy & Security
- Your privacy is important to us! We will never sell, trade, or otherwise transfer your personal information to any outside party.
- All online transactions at Soul2Shine.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, processed by our certified payment gateway, and once your information is verified we receive your order.
- We never store your credit card information on file.
- We implement a variety of security measures to maintain the safety of your personal information.
Returns, Exchanges & Refunds
- It is our sincere desire that you are happy with your purchases from Soul2Shine!
If for any reason you are dissatisfied with your order please contact us to arrange a return.
- Refund, Exchange, or Store Credit
- Must be returned in original condition within 14 business days from receiving the item.
- To view your order online, please sign into the "My Account" section of our site (upper right corner of every page under "My Settings"). You will be able to see all of your orders here in your Account Dashboard.
Updating Account Information
- To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section.
To update your information, please sign into the "My Account" section of our site (upper right corner of every page under "My Settings").